LöscheuleWhat Google removes and what it does not
Explained using the rules that decisions are actually based on.
Most reports do not fail because the review is acceptable, but because the wrong reason was chosen. This is what Google actually looks at.
Reporting and what comes next
Reporting a Google review: which reasons actually work
The report form takes two minutes to fill in, and that is exactly the problem: if you report without a fitting reason, you get a rejection, and a rejected review is harder to get rid of than one that has never been reported.
Google rejected the report: what you can still do
A rejection is rarely the end, but you only get one appeal.
How long it takes for Google to decide
Google says several days. It feels like more.
Removed and suddenly back again
A removal is not a decision for ever.
Google’s review management tool
The status of a report is not shown on your profile.
Who wrote the review?
When a former employee leaves a review
An employment relationship is not a customer relationship.
When a competitor leaves a review
Someone in the same market does not review as a customer.
Reviewed without ever being a customer
The review describes a visit that never happened.
The review is meant for a different business
The text describes a place that is not yours.
When a review names an employee
Your team is named there, and they cannot defend themselves.
When someone offers a review in exchange for something
First the one-star review, then the message with the offer.
These texts explain Google’s policies, not the legal situation. Löscheule is not a legal services provider within the meaning of § 2 RDG (German Legal Services Act). If your case is a legal dispute, you need a lawyer.
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