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Google’s review management tool

The status of a report is not shown on your profile.

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Many people report a review and then do not know where to check on it. The Business Profile does not show it. Google has a separate tool for this, and knowing it saves you waiting in uncertainty.

Where to report

The quickest route is via the review itself: the three dots next to it, then report. There you choose a category and write nothing else. That is the report for the simple case.

There is also the form for legal issues. There you can give an explanation, and everything that needs more than a tick goes through it. The same review applies to both routes, only the option to explain differs.

Where to see the status

In the review management tool you can see your reports with their status: under review or decided. It is the only place where both are shown together.

Google also sends an email once a decision has been made. If no email arrives, that does not mean nothing has happened. Google does not write in every case, and a decision against the report often comes without any message at all.

Where to find the appeal

If a report was rejected, the same tool offers the appeal. It is available once per review, and it accepts several reviews in one submission.

That is exactly why it is valuable and most often wasted: if you file it without a new explanation, it is used up, and you do not get a second one for that review.

What the tool cannot do

It does not show why a decision was made. The response gives the result, not the reason, and follow-up questions about it are not answered.

Nor does it show whether a removed review reappears later. The only thing that helps there is keeping an eye on the profile afterwards.

Key points

If you know where to see the status, you do not wait in uncertainty and you do not waste the appeal. Both are in the same tool.

Does this apply to one of your reviews?

We look at your profile free of charge and tell you which reviews Google is likely to remove under its policies.

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These texts explain Google’s policies, not the legal situation. Löscheule is not a legal services provider within the meaning of § 2 RDG (German Legal Services Act). If your case is a legal dispute, you need a lawyer.

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